Xavier University of Louisiana

OFFICE OF TECHNOLOGY ADMINISTRATION AND INFORMATION TECHNOLOGY CENTER

Catherine J. Lewis
Vice President, Office of Technology Administration
504-520-7645 (phone)
504-520-7911 (fax)

Xavier University of Louisiana
1 Drexel Drive
New Orleans, LA 70125

itc help desk

Minimum System Requirements

Student Information on Installing Anti-Virus Software

If you are experiencing problems, call the ITC Help Desk. Requests for Mail and Banner passwords should be sent to helpdesk@xula.edu.

Please 520-7446 or 520-7449
Help Desk Hours

Monday - Friday 7:30 AM - 5:30 PM

Before you make the call however, take a quick look at the following list of questions and try to prepare answers where possible. These are the questions the ITC Help Desk staff might ask in order resolve your problem.

Which Operating System are you using? Windows (XP, 2000, 98, NT) or Mac (X, 9, 8)?
What are you trying to do?
What is happening?
What error messages are you encountering?
What specific commands or devices are involved?
Is anyone experiencing the same problem?
When was the last time the activity last worked?
Does the problem occur every time? If not, describe the conditions under which it does or does not occur.
What corrective actions, if any, have you taken? What were the results.